Client Background

A national property management firm specializing in retail centers sought to scale its operations to manage a growing portfolio of shopping centers across the Eastern U.S. The firm needed to enhance its property management capabilities and internal leadership to support new acquisitions and tenant relations, with a 12-month timeline to integrate new properties.

The Challenge

The portfolio expansion and corporate needs required a workforce for property operations and internal management. Key challenges included:

  • Specialized Operational Roles: Recruiting Property Managers, Facilities Managers, and Leasing Agents with retail property experience to oversee tenant relations, maintenance, and operations.
  • Corporate Hiring Needs: Sourcing a Director of Operations to streamline portfolio management, an HR Director to improve talent retention, and accounting/finance staff to support financial reporting.
  • Workforce Scaling: Hiring 35 operational professionals and 7 corporate roles, including marketing coordinators and administrative staff, to support the expanded portfolio.
  • Compliance and Safety: Ensuring field workers met OSHA certifications, fire safety regulations, and retail property compliance standards.
  • Logistical Coordination: Managing hiring across multiple states and coordinating executive search for corporate roles.

Without qualified talent, the firm risked operational inefficiencies, tenant dissatisfaction, and delayed portfolio integration.

The Solution

Advastar delivered a comprehensive solution for operational staffing and corporate hiring. Our approach included:

  • Skilled Operational Talent Acquisition: Sourcing Property Managers, Facilities Managers, and Leasing Agents with retail expertise to manage tenant relations, maintenance, and lease negotiations.
  • Executive Search and Corporate Hiring: Placing a Director of Operations to optimize portfolio performance, an HR Director to enhance workforce management, and accounting/finance staff for accurate reporting, plus marketing coordinators for tenant engagement.
  • Strategic Hiring Process: Deploying 35 operational professionals and 7 corporate roles over 6–8 weeks, ensuring thorough vetting and alignment with operational and corporate goals.
  • Compliance and Safety Management: Verifying OSHA certifications, fire safety training, and retail compliance for operational staff.
  • Logistical Support: Coordinating multi-state hiring and corporate onboarding for seamless integration.

The Outcome

Advastar’s efforts enabled the firm to integrate its new retail properties and strengthen its corporate operations. Key results included:

  • On-Schedule Integration: New properties were fully operational within 12 months, meeting tenant expectations.
  • Operational Excellence: Skilled managers improved tenant satisfaction and property maintenance.
  • Corporate Efficiency: The Director of Operations and HR Director enhanced portfolio performance and talent retention.
  • Safety Success: Zero safety incidents across properties.
  • Portfolio Growth: High tenant retention led to additional retail center acquisitions.

Why Use Advastar as Your Property Management Recruiters?

Advastar’s network of property management professionals and corporate leaders, paired with our expertise in compliance and logistics, makes us a critical partner for retail property management firms. Our strategic talent deployment and leadership placement ensure clients achieve operational excellence and portfolio expansion.